"Festa" Necklace

• The delivery may take approximately 4-12 business days.
• All orders are shipped within a 48 hour timeframe, depending on your geographic location.
• If your country is available during checkout we ship to your country.
• We also provide standard international tracked shipping at no additional cost on all orders.

📦 Damaged or Incorrect Items

• If your order arrives damaged or faulty, please contact us at support@homefosaudade.com within 48 hours of receiving it.
• Provide photos of the issue, and we will work with you to find a solution.
  

🔄 Return & Exchange Period

• You have 14 days from the day you receive your order to request a return.
• Personalized or print-on-demand items cannot be returned unless defective.
• The return package must be sent within this period. Returns outside of this timeframe cannot be processed.
• Items must be unworn, unused, and in their original packaging.
  

📌 Return Conditions

• Sale items & gift cards are non-refundable and can only be exchanged or redeemed for store credit.
• 1+1 Deals: Both items must be returned together for a refund. Exchanges are possible for size/color variations.
  

🚚 Return Shipping & Processing

• Return shipping costs are covered by the customer.
• Returns must be sent via post office following our instructions.
• If a returned product is damaged or unfit for resale, we cannot process a refund.
  

⏳ Processing Time & Refunds

• Once received at our warehouse, returns are processed within 10 business days.
• Refunds (excluding shipping costs) will be issued based on your original payment method and may take up to 3 days to appear in your account.
• If you requested an exchange, we will process it immediately after your return is registered.