Shipping policy
Shipping Policy
Last updated: 7 September 2026
Every piece is printed for you after you order it. That means your parcel takes a little longer than something pulled off a shelf — and it also means nothing is made in vain.
Here's exactly what happens, and when.
How long it takes
Your order goes through two stages. Add them together for the full picture.
1. Production — 2 to 5 business days This is when your piece is actually printed and finished. Orders placed at the weekend or on a public holiday enter production on the next business day.
2. Delivery — 5 to 20 business days Depends on where you are. Europe is usually at the fast end of that range; destinations outside Europe at the slower end.
We produce and ship on business days only, Monday to Friday, excluding public holidays.
Shipping costs
Shipping is calculated at checkout, before you pay, and depends on what you ordered and where it's going — different products are made in different facilities, and each carries its own rate.
Free shipping on orders over €65.
Whatever figure you see at checkout is the final one. Nothing is added afterwards.
Where we ship
We currently ship to Europe, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates.
If your country isn't available at checkout, we're not yet able to deliver there — write to us at and tell us where you are. We're expanding, and knowing where our people are is how we decide where to go next.
Orders with more than one item
Because different products are made in different facilities, an order with several items may arrive in more than one parcel, on different days. You'll receive a separate tracking number for each. You are never charged twice for this.
Customs and import charges — none for most of you
Your order is printed in the region it's delivered to. Orders going to the European Union, the United States, Canada, the United Kingdom and Australia are produced locally and never cross a customs border: no duties, no import taxes, no handling fees, nothing to pay on arrival.
The price you see at checkout is the price you pay. That's the whole of it.
For destinations outside those regions, local customs duties or import taxes may apply. They are set by the destination country, are not included in our prices, and are the recipient's responsibility.
Tracking
As soon as your order ships, you'll receive an email with a tracking number.
Tracking can take 24 to 48 hours to show its first update — that's normal, and it doesn't mean anything is wrong. If it hasn't moved after 7 business days, write to us and we'll chase it.
Getting the address right
We ship to the address you enter at checkout, exactly as you enter it. Please check it before you confirm, especially the door number and postcode.
If you spot a mistake, email immediately. If your order hasn't entered production yet, we can usually fix it. Once a parcel has left with an incorrect address, we can't recover it, and a replacement would have to be paid for.
Parcels returned to sender
If a parcel comes back to us — wrong address, nobody available to receive it, or uncollected from a pickup point — we'll email you. You can choose a reshipment, for which we'll ask you to cover the shipping cost again, or a refund of the product value.
Lost parcels
If tracking shows no movement for 15 business days, or the carrier confirms the parcel is lost, contact us and we'll open a claim. We'll either reship your order at no cost or refund you in full. You never absorb the cost of a parcel lost in transit.
Damaged on arrival
If your parcel arrives damaged, email within 14 days of delivery with photos of the item, the print and the outer packaging.
Tell us within 48 hours if you can — that's the window that lets us claim with the carrier — but if you only notice later, write to us anyway. We look at every case. In almost all of them, a new piece ships at no cost to you.
Full details are in our .
Busy periods
During sales, promotions and the run-up to Christmas, production and delivery take longer than usual. We publish updated cut-off dates on the site when that happens.
If your order is a gift for a specific date, order early and tell us, we'll do what we can.
Still waiting?
Write to with your order number. We'd rather hear from you too early than have you wondering.
César Martiniano Unipessoal Lda (Home of Saudade) Rua Beato João Batista Machado, n.º 23, 9700-028 Angra do Heroísmo, Azores, Portugal NIF/NIPC/VAT: 517899884